Shipping Policy

Effective Date: 15 August 2025

At KIANA, we are committed to delivering your products quickly, safely, and efficiently—wherever you are in the world.

1. Shipping Locations

We currently ship to:

• United Kingdom (including Northern Ireland)

• Europe

• North America

• Selected countries in Asia, Australia, and the Middle East

(Please contact us if your location is not listed—we may be able to help!)

2. Processing Time

• Orders are usually dispatched within 1–3 business days after payment is confirmed.

• You will receive a shipping confirmation email with tracking information once your order has been sent.

3. Estimated Delivery Times

Please note: Delivery times may vary due to customs, public holidays, or courier delays.

4. Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and order weight. Free UK shipping may be available for orders over a certain value (e.g., £50+).

5. Customs & Duties

International customers are responsible for any applicable customs duties, import taxes, or local fees.

6. Lost or Delayed Parcels

If your parcel is delayed or lost in transit, please contact us immediately. We will assist in tracking and, if applicable, offer replacements or refunds.